A pickup or local delivery order or invoice isn’t appearing on the Smart Terminal
When the in-store pickup or local delivery option is selected on an invoice or online order, the order appears in the Orders app on the GoDaddy Smart Terminal. If an order isn’t appearing, here are some things to try.
- For online orders, you’ll need to set up the local delivery or local pickup shipping methods in your Websites + Marketing store, or the local pickup method in your Managed Ecommerce for WordPress online store if you’d like to offer these options to customers.
- For invoices, the local delivery fulfillment option is available only with the Invoicing and Pay Links Plus or Point of Sale Plus plan.
Step 1: Make sure you're looking in the right place
To find and manage an order or invoice that was set up for pickup or local delivery, tap the Orders app on the Smart Terminal home screen and use the Type and Status filters. All transactions processed with GoDaddy Payments appear in the Orders app.
Step 2: Refresh your screen
While viewing the Orders app, refresh the page by swiping down from the top of the screen. This will update your Smart Terminal with any new orders.
Step 3: Verify that you have an active Wi-Fi connection
Make sure that your Smart Terminal is connected to your wireless network.
If your Smart Terminal isn’t connecting, check out our Wi-Fi connectivity troubleshooting for help. Once you’ve got a Wi-Fi connection, new orders should begin appearing on your device.
Step 4: Try rebooting your Smart Terminal
Reboot your Smart Terminal and then check the Orders app again.
Step 5: Check for new orders or invoices in the web browser
- Search for the order in your browser, depending on where the order was placed:
- To view all orders that have been placed through a Websites + Marketing online store or Online Ordering channel, select Orders from your GoDaddy Payments Dashboard.
- To view all orders that have been placed through a Managed Ecommerce for WordPress online store, go to your site in the browser and select WooCommerce > Orders.
- To view all invoices that have been created in your GoDaddy Payments account, select Invoicing from your GoDaddy Payments Dashboard.
- Search or filter the results to find specific orders.
More info
- Learn how to process a local delivery order.
- Learn how to process a pickup order.