Invoicing in GoDaddy Payments

With GoDaddy Payments, you can create and send invoices to your customers so you can get paid for your goods and services. Also, you can set up recurring invoices, cancel invoices, add payments for fulfilled invoices, send reminders to your customers and more. Note: The Invoicing and Pay Links Plus plan is required to customize your invoices with your logo, connect your business domain, and send invoices and digital receipts from a custom email address. This plan also includes a range of other features, such as lower transaction fees, customized web user roles, and more. Select a task to learn how it's done:

• Create an invoice
• View my invoices
• Configure invoice settings
• Add customers to store
• Cancel an invoice
• Add payments for invoices that have been fulfilled
• How can customers pay invoices?
• Get a shareable link to an invoice
• Send invoice reminders

Create an invoice

Create new individual or recurring invoices:

1. Go to the Dashboard where you manage your GoDaddy Payments account (use your GoDaddy username and password).
2. Select Invoicing, then select Create Invoice.
3. Under Customers, select a customer from the list.
   • To add a new customer, select New Customer and enter their First Name, Last Name and Email address. (Your customer will receive the invoice via email.) Select Save.
4. Under Line Items, add products and any applicable taxes or discounts:
   • Add the Item Name, Quantity and Price for each item in the invoice. To enter more products, select Add Item.
   • Add a Discount or Tax to the order if needed. Discounts can be added in either percentage or dollar values, but taxes can only be added as percentage values.
5. Under Payment Details, set the invoice cadence and payment method:
   • Next to Repeat, select your desired invoice cadence. For standalone invoices, select when you want the invoice to be sent and when it is due. For repeated invoices, you can specify start and end dates.
   • If your customer has previously saved a card, you can select the card or another payment option under Invoice Method.
6. Under Additional Details, enter a summary in the Invoice Summary field (this is required). You can also specify an Invoice ID or add an additional message to your customers in the Customer Message field.

View my invoices

Access all your existing and draft invoices and see an overview of each invoice category:

1. Go to the Dashboard where you manage your GoDaddy Payments account (use your GoDaddy username and password).
2. Select Invoicing.
3. Select All Invoices to see every invoice for your business, or select Recurring Series to see all current recurring invoice series. (Individual invoices in these series appear under All Invoices).
4. An overview of your invoices is provided. The number of invoices in each category is indicated in parentheses.
   • Paid: The total value of invoices paid over the last 30 days.
   • Sent: The total value of all sent invoices that have not yet been paid. This does not include overdue invoices.
   • Past Due: The total value of all overdue invoices.
   • Drafts: The total value of draft invoices that have been created.
5. To find a specific invoice, enter the invoice details (Invoice ID, Customer or Summary text), Date, and the invoice Status. Select Search. All invoices matching your filter will appear in the list.

Configure invoice settings

Customize your invoice branding, connect a business domain, and add an email address for invoices and digital receipts. (Invoicing and Pay Links Plus plan required)

1. Go to the Dashboard where you manage your GoDaddy Payments account (use your GoDaddy username and password).
2. Select Invoicing.
3. Select Settings in the upper-right corner to adjust any of the following options:
   • Connect a domain to create a customized subdomain that your customers can use for invoice payments. The connected domain is applied to Online Pay Links you create as well.
   • Under Receipt and Invoice Send Email, add a branded email address. Your customers will receive digital receipts, pay link receipts and invoices from this email address. (If it’s the first time adding an email address, you’ll receive an email with a link to complete verification.)
   • Choose a Button Color for the Pay button on your invoice checkout page.
   • Under Display Name, enter the name of your business or project. This is the store name that will also appear on other related features, like your GoDaddy Payments Dashboard and Online Pay Links.
   • Under Add Logo, select Upload Logo to upload a JPG or PNG image file. To remove an existing image, select Remove Logo.
4. Select Save.
5. Select Receipt Settings if you want to configure your standard receipt options, like the store hours and contact info that displays on the receipt.

Add customers to store

Add customers to your store for easy access later when you create invoices:

1. Go to the Dashboard where you manage your GoDaddy Payments account (use your GoDaddy username and password).
2. Select Customers.
3. Select Add Customers, then select how you’d like to add them. Complete the relevant fields for that method:
   • Add manually, one by one: Enter customer details in the Email, Phone, First Name and Last Name fields. If you’d like to add more customers, select Add and repeat the process. Once you’re done adding customers, select Add and Close.
   • Upload a .csv file: Use the .csv file in the provided field or select Upload from your device and choose the correct file. Select Import File.
   • Copy and paste an existing list: Copy and paste a list of email addresses into the provided field. The email addresses must be separated by a comma, semi-colon, or space. Select Add and Close.

Cancel an invoice

You can cancel invoices that you no longer need. Note that canceled invoices cannot be paid by customers – if you’ve made an error in an invoice, cancel it and then create a new invoice.

1. Go to the Dashboard where you manage your GoDaddy Payments account (use your GoDaddy username and password).
2. Select Invoicing.
3. Locate the invoice you want to cancel and select Cancel Invoice from the Menu.
4. Select Confirm.

Add payments for fulfilled invoices

You can process payments from a card on file, charge a new card, or record an external payment (cash, check, other):

1. Go to the Dashboard where you manage your GoDaddy Payments account (use your GoDaddy username and password).
2. Select Invoicing.
3. Locate the invoice you want to add a payment for and select Add Payment from the Menu.
4. Under Method, select the payment method and fill out any additional details. If your customer previously saved a card, you will be able to select it here.
Note: Partial payments are not currently accepted for invoices – the total amount must be paid in full.
5. Select Charge. If the payment is via card, a receipt will be automatically sent. If you want to send a receipt for other payment methods (such as cash or check), select the Send receipt to client checkbox.

How can customers pay invoices?

When you create and send out an invoice, your customers will receive an email with a link to the invoice. They will be able to pay the invoice online via credit or debit card. For external payment methods such as cash or check, you will have to mark the invoice as paid manually.

To pay an invoice via card, your customers should:

1. Select the link to the invoice.
2. Under Payment, enter their card information, then select Pay. They will be able to save their card for future payments by selecting Save my card for future payments. If they save their card, you will be able to charge it when creating and sending out invoices.

Get a shareable link to an invoice

You can link customers to invoices:

1. Go to the Dashboard where you manage your GoDaddy Payments account (use your GoDaddy username and password).
2. Select Invoicing.
3. Locate the invoice you want a link for and select Get Link from the Menu.
4. Once you see the Copied Clipboard banner, the link has been copied to your keyboard. Paste it where you want to share the link.

Send invoice reminders

Two email reminders are automatically sent to customers with overdue invoices. These reminders are sent 3 days and 7 days after the invoice is due. You can also manually send invoice reminders to customers:

1. Go to the Dashboard where you manage your GoDaddy Payments account (use your GoDaddy username and password).
2. Select Invoicing.
3. Locate the invoice you want to send a reminder for and select Send Reminder from the Menu.
4. If you want to add a note to your reminder, enter it in the field.
5. Select Send. Your customer will receive an email with the invoice reminder.

More info

• View my transactions.
• View your payouts.
• Connect to my bank account to begin receiving payouts.