Replace my POS device
Having a problem with your POS device? We can help! We’ve got troubleshooting to walk you through some common solutions and we can help set up an exchange if needed.
Step 1: Troubleshoot your device
If your device is having an issue, such as not turning on or not scanning cards, you may be able to troubleshoot and fix the issue on your own.
Here are some articles to resolve top troubleshooting issues.
GoDaddy Poynt Smart Terminal
- GoDaddy Smart Terminal isn't powering on
- GoDaddy Smart Terminal can't scan credit cards
- GoDaddy Smart Terminal screen is blank or unresponsive
- Additional troubleshooting for your GoDaddy Smart Terminal
GoDaddy Smart Terminal Flex
- Smart Terminal Flex isn't powering on
- Smart Terminal Flex can't scan credit cards
- Smart Terminal Flex screen is blank
- Additional troubleshooting for your Smart Terminal Flex
GoDaddy Poynt Card Reader
- Card Reader isn't powering on
- Card Reader connection issues
- Additional troubleshooting for your Card Reader
Step 2: Contact Customer Support
If you’ve gone through troubleshooting and something still isn’t working, your device may need to be replaced. Contact us for assistance with this process. Our GoDaddy Guides are here to help.
Note: The docking station and the GoDaddy Smart Terminal are sold as a single unit. If your docking station stops working, both items will need to be replaced.
More info
- Learn more about our warranty.
- Don’t need your device? You can return a POS device within 30 days of purchase.
