How do I read and respond to my chat messages?
When Chat + Conversations is enabled on your website, your customers can get in touch through a real-time chat, or, when you're not available, through automated messaging.
Chat messages go to your GoDaddy Conversations inbox, and you'll find them in both the mobile app and in Websites + Marketing under Conversations.
You'll also get an email message whenever a customer sends a chat message. You can then respond in GoDaddy Conversations or directly through email.
Here's how to read your messages and reply to your customers.
- Sign in to your GoDaddy Conversations mobile app.
- In the menu at the bottom of the screen, tap Conversations.
You'll find a list of all your unarchived conversations. - Tap the conversation you want to respond to. The full chat history will show.
- To respond, type a message in the box provided and tap
Send.
- Go to your product page.
- If you have the standalone version of Conversations, scroll to Conversations Unified Inbox and select Web Inbox on the right.
OR
If you have a Websites + Marketing plan, scroll to Websites + Marketing and select Manage next to your site. At the top of the page, select Conversations. You'll find a list of all your conversations.
- Select the conversation you want to respond to. The full conversation history will show, including any chats the customer had with your chatbots.
- To respond, type a message in the box provided and tap Send.
When a customer sends you a message through your website's chatbot, you'll receive an email containing the same message. Reply directly to that email as you would to any other email.
Your response will be added to the conversation thread and you can continue the conversation through email, or on the GoDaddy Conversations mobile app or your website.
If you do not see the message in your email inbox:
- Check your email spam folder.
- Make sure mail.conversations.godaddy.com is on your allowlist as a secure sender.
- Check that the email address you're using matches the email address you set up for your website's chatbot. By default, you'll receive email notifications on the primary email address associated with your GoDaddy account. To change it, follow the steps for managing your email notifications
