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Understanding my payouts report

A payout report lets you see all payouts that have been sent from GoDaddy Payments to your linked bank account during a specified date range. You can run a payout report from your Dashboard. This article explains the key sections of a payout report. Select a section below to learn more:

Payout Summary

The Payout Summary section gives you a high-level overview of the activity that contributes to a payout, including Net Sales, Adjustments and Fees.

  • Net Sales: This section represents the total sales amount (including tips and surcharges), minus refunds. It gives you a clear picture of the revenue generated.
    • Sales: The total base amount of the transaction, not including tips or surcharges.
    • Tips: The total amount of tips from your customers’ credit card charges.
    • Surcharges: The total value of all surcharges collected. Surcharges are fees that you can add to credit card transactions to cover credit card processing fees.
    • Refunds: The total amount of refunds processed during the payout activity period. These refunds are deducted from net sales and from the final payout amount.
  • Adjustments: This section refers to any changes made during the payout period, including releases, holds, chargebacks and other adjustments.
    • Releases: The total amount of funds released to you during the payout period. Releases occur when a transaction, which was previously held due to a risk policy, is no longer being held.
    • Holds: The total amount of funds held during the payout period due to a risk policy.
    • Chargebacks: The total amount of all chargeback activity (this could be a debit or credit). Learn more about chargebacks.
    • Other Adjustments: This includes any additional changes that affect a payout (typically unique or specific cases).
  • Fees: This section includes monthly and processing fees associated with using GoDaddy Payments. 
    • Processing fees: The fees that GoDaddy Payments charges for processing credit card transactions.
    • Monthly fees: Monthly fees from GoDaddy Payments, such as device rental or application fees.

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Net Sales

The Net Sales section contains detailed information about your sales and refunds during a specific payout period.

  • Sales: This section refers to your sales before any adjustments, fees and refunds. You’ll be able to view specific details about each transaction, such as:
    • Date: The date and time of the transaction (in your time zone).
    • Transaction ID: The transaction ID for the credit card charge. You can use this ID to look up the transaction.
    • Payment: The type of credit card used for the transaction.
    • Customer: The name of your customer as it appears on the credit card used.
    • Sale: The base value of the transaction, before any tips or surcharges are added.
    • Tip: Any tip added to the transaction.
    • Surcharge: Any surcharge added to the transaction.
    • Total: The total amount of the transaction, which includes the sale amount, tip, and surcharge. This is the amount charged to your customer’s credit card.
  • Refunds: This section refers to refunds that were completed during the payout period. These refunds are deducted from your total payout amount. You’ll be able to view specific details about each refund, such as:
    • Date: The date and time of the transaction (in your time zone).
    • Transaction ID: The transaction ID for the credit card charge. You can use this ID to look up the transaction.
    • Ref ID/Notes: Any notes you added to the transaction.
    • Customer: The name of the customer as it appears on the credit card used.
    • Sale: The base value of the transaction, before any tips or surcharges are added.
    • Amount: The amount refunded to the customer.

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Adjustments

The Adjustments section includes detailed information about any active transaction holds, funds that have been released from prior holds, chargebacks, and other adjustments.

  • Releases: This section refers to previously held funds that have now been released to you. You’ll be able to view specific details about each release, such as:
    • Transaction Date: The date your customer's credit card was charged.
    • Transaction ID: The original credit card charge transaction ID.
    • Transaction Amount: The full amount of the original transaction.
    • Hold Amount: GoDaddy Payments processing fees for the original transaction. This amount is deducted from the released amount.
    • Release date: The date the transaction was released. Note that this may not be the same as the payout date - it is the date the transaction becomes eligible for release.
    • Release amount: The amount released to you – this is typically the amount held minus processing fees.
  • Holds by transaction: This section refers to any current transaction holds. These holds are typically a percentage of the total transaction amount – a reserve. You’ll be able to view specific details about each hold, such as:
    • Transaction Date: The date your customer's credit card was charged.
    • Transaction ID: The original credit card charge transaction ID.
    • Transaction Amount: The full amount of the original transaction.
    • Release date: The scheduled date for the release of the transaction, assuming there are no changes to the reserve.
    • Hold Amount: The amount held from a transaction.
  • Chargebacks: This section refers to any chargebacks. A chargeback, also sometimes known as a payment dispute, occurs when a bank asks you to return funds to their cardholder. Learn more about chargebacks. You’ll be able to view specific details about each chargeback, such as:
    • Chargeback date: The date when the chargeback occurred.
    • Chargeback ID: The unique ID for the chargeback.
    • Status: The current status of the chargeback.
    • Transaction ID: The unique ID for the original credit card charge.
    • Transaction Amount: The full amount of the original transaction.
    • Fee: The chargeback fee.
    • Amount: The amount that was charged back.
  • Other adjustments: This section includes any custom adjustments that may affect your payout. It covers things like device repairs or custom adjustments made by GoDaddy staff or processes. You’ll be able to view specific details about each adjustment, such as:
    • Adjustment date: The date when the adjustment was made.
    • Details: Notes/additional information about the adjustment.
    • Amount: The adjusted amount (this can be a deduction or a refund to you).

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Fees

The Fees section details any processing or monthly fees that affect the current payout. Learn more about the charges and fees associated with GoDaddy Payments.

  • Processing Fees: This section refers to the fees that GoDaddy Payments charges for processing credit card transactions. You’ll be able to view details about these fees such as:
    • Fee type: The type of fee being charged. This is usually the payment method used but could also be based on customer card type or other factors.
    • Rate: Refers to the rate for that fee type. The rate is applied to the sum of all transactions within that fee type.
    • Count: The total number of transactions that fall into that particular fee type category.
    • Amount: The total amount of fees incurred within that fee type category.
  • Monthly Fees: Monthly fees from GoDaddy Payments, such as device rental and app subscription fees.

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