GoDaddy Conversations

GoDaddy Conversations Help

Send images with GoDaddy Conversations

Sometimes you want to send an image with one of your messages, for example, if a customer asks for a picture of a product. You can do this on all our channels - Website Messaging, Chat, Instagram, Facebook, and Business Call & Texting.

The file formats supported are .jpg, .png, or .gif. On mobile, animated .gifs can’t be sent yet.

To send an image:

Note: On the mobile app, you can currently send only one image at a time.

  1. Sign in to your GoDaddy Conversations app.
  2. At the bottom of the screen, tap Conversations.


    Conversations bottom menu

  3. Tap the message you want to reply to.
  4. Tap the paper clip icon to the left of the reply box.
  5. Select the image you want to send. To remove the image and replace it, tap X on the image and repeat steps 4 and 5.
  6. (Optional) Add a text message.
  7. Tap Conversations send icon Send.

To view images in your conversation history:

  1. In the conversation history, scroll to the image you want to view.
  2. Tap the image.
  3. Pinch to zoom in or out.
  4. To dismiss, tap the X on the image.
  1. In a web browser, go to your product page.
  2. If you have the standalone version of Conversations, scroll to Conversations Unified Inbox and select Web Inbox on the right.

    OR

    If you have a Websites + Marketing plan, scroll to Websites + Marketing and select Manage next to your site. From the menu on the left, select Conversations and then Inbox. You’ll see a list of all your unarchived conversations.

  3. Select the message you want to reply to.
  4. Select Conversations plus icon Add to the left of the reply box.
  5. You can select images from your GoDaddy image library or your computer.
    • To add an image from your GoDaddy image library, select Insert Image from Library and then select the images you want to send.
    • To add an image from your computer, select Attach File from Computer, browse to and select the image, and then select Open.
    To remove and replace an image, tap X on the image and repeat steps 4 and 5.
  6. (Optional) Add a text message.
  7. Select Conversations send icon send.

To view images in your conversation history:

  1. In the conversation history, scroll to the image you want to view.
  2. Select the image.
  3. Use the browser zoom feature to zoom in or out.
  4. To dismiss, click anywhere off the image, or select the X on the image.

Note: Images are sometimes compressed, but this shouldn’t affect the quality more than with traditional MMS.

More info

Share this article