Access and release quarantined emails using Advanced Email Security
With Advanced Email Security, users and admins can search for and release quarantined emails. Emails are quarantined when they’re suspected of containing malware or phishing.
Advanced Email Security may quarantine messages that Microsoft 365 might not, resulting in these emails being stored in the Advanced Email Security quarantine instead. You can review quarantined messages and then decide what do to with them, like release or delete them.
- Sign in to Advanced Email Security. Use your Microsoft 365 email address and password (your GoDaddy username and password won't work here).
- Select Log Search.
- If you're an admin, select Specific User, and then select the email address that has quarantined messages. Otherwise, if you're a user, skip to step 4.
- Under Type, select if the email was outbound or inbound, and then choose the date range for when the email was sent or received.
- Under Status, select Quarantined.
- Select Search. This returns a list of quarantined messages for that user within the filters you specified.
- Next to the quarantined message, under Actions, select the eye icon
(message preview). From here, you can do the following:
- Release: Release the message from quarantine to be delivered to the inbox.
- Release and Report: Release the message to the inbox and report that the message was improperly filtered as spam. This will only apply to this specific message.
- Delete: Mark a message so that it will not appear in the log search.
- Confirm your selection, and then select Close.
It could take up to 24 hours for an email released from quarantine to appear in the inbox. If an error occurs, wait 5 minutes and try again.
By default, quarantined email is retained, or kept in quarantine, for 30 days. An admin can change the retention period in their quarantine digest settings.
Related steps
- Update your safe and blocked sender lists to ensure specific messages are sent to quarantine.
- To change who can release quarantined emails, edit your spam settings.
More info
- Get the most out of Advanced Email Security
- Release or delete a message quarantined by Microsoft 365
- If these steps don’t match your Advanced Email Security dashboard, you might be on INKY. Check out our PDF for help with Advanced Email Security powered by INKY.
