Microsoft 365 from GoDaddy

Microsoft 365 from GoDaddy Help

Test Outlook for connectivity issues

You might have a connection issue if you're having problems using your Microsoft 365 from GoDaddy account.

Note: If you're getting an error that says, "The action cannot be completed. The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action," try following these steps before testing connectivity.

You can check this with one of Microsoft's connectivity tests, which confirms the connection between your Microsoft 365 account, Autodiscover, and the setup process. If this test passes, there might be issues with your device or external connection. If the test fails, this could indicate a problem on our end.

Please select the appropriate tab based on your device.

Required: Before continuing, please verify the following:
  1. Ensure that the required DNS records for Microsoft 365 are in your domain’s zone file. Please note that only one Autodiscover CNAME can be in the domain’s zone file.
  2. Confirm that your device meets the minimum system requirements under "Microsoft 365 subscription plans."
  1. Go to the Outlook Connectivity test.
  2. Enter your Microsoft 365 Email address.
  3. Under Authentication type, select Modern authentication (OAuth).
  4. Next to Modern authentication (OAuth) credentials, select Sign In. You’ll need to enter your email address and password.
  5. Select Use Autodiscover to detect server settings.
  6. Under Service Selection, select Office 365 (Default).
  7. Under Verification, complete the CAPTCHA, then select Verify. You’ll see a confirmation that you’re verified for the rest of your browser session.
  8. Under Notice, select the checkbox to acknowledge that you understand and agree to the user agreement.
  9. Select Perform Test. The Outlook connectivity test will run, and then you’ll see a test response displayed.
Required: Before continuing, please verify the following:
  1. Ensure that the required DNS records for Microsoft 365 are in your domain’s zone file. Please note that only one Autodiscover CNAME can be in the domain’s zone file.
  2. Confirm that your device meets the minimum system requirements under "Mobile apps."
  1. Go to the Exchange ActiveSync test.
  2. Select Use Autodiscover to detect server settings.
  3. Enter your Email address.
  4. Under Authentication type, select Modern Authentication (OAuth).
  5. Select Sign in, and then enter your email address and password.
  6. Select the checkbox next to Ignore Trust for SSL.
  7. Under Service Selection, select Office 365 (Default).
  8. Under Verification, complete the CAPTCHA, then select Verify. You’ll see a confirmation that you’re verified for the rest of your browser session.
  9. Under Notice, select the checkbox to acknowledge that you understand and agree to the user agreement.
  10. Select Perform Test. The Outlook connectivity test will run, and then you’ll see a test response displayed.

Possible test results and next steps

Some common test responses include:

  • Success: The connectivity test was completed successfully or with warnings.
  • Failure: The connectivity test failed.

Please select the appropriate tab based on your test results.

If the test response is success, use the Microsoft Support and Recovery Assistant (SARA) to set up Outlook. Please note the SARA tool is for Windows devices only.

If you don't use a Windows device or still have issues with your Microsoft 365 account after trying to use SARA, please save your connectivity test results (in the top-right corner, select This is the Save as HTML icon. Save as HTML) and reach out to a GoDaddy Guide for assistance.

If your test fails, select Test Steps to expand the test results.

  • If an Autodiscover CNAME record was not found, make sure that you set up your account over 24 hours ago. It takes time for Autodiscover to set up on Microsoft's systems.
    Note: Only one Autodiscover CNAME can be in your domain's zone file.
  • If there are network issues, like security software interfering with the test connection, temporarily disable firewalls and anti-virus programs and rerun the test.
    Warning: Please be careful when disabling firewalls and anti-virus programs. Our GoDaddy Guides can't help you fix any network issues. See our Statement of Support.
  • If you have an outdated software version, try downloading the latest desktop, Android, or iPhone and iPad apps.
  • Make sure your password is correct, or try changing your password.

After going through these possible issues, try the test again. If it keeps failing, please save your connectivity test results (in the top-right corner, select This is the Save as HTML icon. Save as HTML) and reach out to a GoDaddy Guide for assistance.

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