Statement of Support – Virtual & Dedicated Servers
Please review the full Statement of Support to learn more about available support for additional products and services.
| Server Plan | Self Managed (no panel) | Self Managed (cPanel/WHM or Plesk) | Fully Managed Services |
|---|---|---|---|
| Basic Features | |||
| Purchasing or renewing VPS & Dedicated Server products | ✔ | ✔ | ✔ |
| Explaining VPS & Dedicated Server features and benefits | ✔ | ✔ | ✔ |
| Provisioning your VPS & Dedicated Server account | ✔ | ✔ | ✔ |
| Providing steps to migrate your hosting | ✔ | ✔ | ✔ |
| Providing the default DNS settings to connect your domain to your VPS & Dedicated Server | ✔ | ✔ | ✔ |
| Providing resources for installing your GoDaddy SSL certificate on qualified GoDaddy products1 | ✔ | ✔ | ✔ |
| Ensure basic control (cPanel/WHM & Plesk) functionality and accessibility | ✔ | ✔ | |
| Migration of five (5) sites included ($30/additional site) | ✔ | ||
| Installing SSL certificates on your server | ✔ | ||
| DNS, Email, and FTP | |||
| Provide resources on how to create custom DNS zone files | ✔ | ✔ | ✔ |
| Provide connection settings for your FTP client | ✔ | ✔ | |
| Provide connection settings for your email client | ✔ | ✔ | |
| Creating and modifying custom DNS zone files in control panel2 | ✔ | ||
| Diagnosing common email issues3 | ✔ | ||
| Access Recovery and Restriction | |||
| Provide steps to reset root or administrator password for Remote Desktop or SSH | ✔ | ✔ | ✔ |
| Restrict access to control panels, SSH, or Remote Desktop | ✔ | ||
| Disabling firewall rules and IP tables | ✔ | ||
| Controlling server access with hosts.allow and hosts.deny files | ✔ | ||
Server Settings, Content, and Backups
All plans include:
- General resources for managing your VPS or Dedicated server
Self Managed and Fully Managed Services also include:
- Resources for backing up content and data on the server 4
Fully Managed Services also include:
- Set up and configure local and remote backups in control panel
- Installing supported PHP versions and PHP modules
- Enabling and installing available PHP PECL modules
- Troubleshooting root cause analysis of errors5
- Review and reduce disk space utilization on the server
- Troubleshooting basic and advances errors for common CMS6
- Installing and configuring supported control panel extensions
- Creating, updating, and removing database users
- Assisting with server hardening7
- Installing and updating supported server and web applications
Not Supported:
- Any client, script, application, or content installed by you or your server administrators
- Assisting with any root level server customizations
- Configuring website SEO settings
- Troubleshooting compromises from channels under your control as the server administrator
- Troubleshooting third-party applications and services
- Troubleshooting Virtual Private Network (VPN)
- Configuring email clients
- Configuring FTP apps
- Troubleshooting third-party domain registrations
- Checking for cross-browser compatibility
- Setting up virtual machines on your server
- Installing custom software with no vendor
- Compiling from source code
- Installing or troubleshooting Node.js, MongoDB, or Varnish
- Setting up or managing domains outside your control panel
- Issuing GoDaddy SSL certificates
- Assisting with non-Gen 4 VPS & Dedicated Server products and services
- SSL installation is available as a paid service when a cPanel or Plesk control panel is provisioned with our server. This does not include command line, Tomcat, or IIS SSL installations. For alternative installation scenarios, GoDaddy may have other paid solutions.
- Includes third-party mail entries, DomainKeys Identified Mail (DKIM), Sender Policy Framework (SFP), Domain Name System Security Extensions (DNSSEC), private nameservers for GoDaddy domains, and Content Delivery Network (CDN)
- Includes troubleshooting common email errors, reviewing mail logs, reviewing blacklisting, reviewing srever for outgoing SPAM
- Self Managed servers provisioned with cPanel or Plesk include the ability to run backups, but must be manually run. Exception: Generation 4 Dedicated Servers: The responsibility for maintaining backups for both snapshot and disaster recovery is the sole responsibility of the customer.
- Includes diagnosing web server performance (Apache, NGINX, PHP-FPM, or IIS), diagnosing common database server issues, troubleshooting the meaning of errors, analyzing and investigating error logs
- Includes connection string review and repair, file permission, ownership, and audit, PHP debugging, database search and replace, application updates, and disabling plugins and themes
- Includes installing and configuring iptables, CSF, and firewalld, configuring base Sucuri features, changing SSH ports, whitelisting and blacklisting IP addresses, configuring supported control panel security features, providing basic application security recommendations
