GoDaddy Help

Load a roll of printer paper

Each GoDaddy smart terminal is equipped with a built-in thermal printer. When you receive your device, it comes with printer paper to get you started. When you run out, you can order replacement paper rolls through your GoDaddy Payments Dashboard.

Load a roll of thermal printer paper into your GoDaddy Poynt Smart Terminal.


  1. Open the latch on the printer compartment of your GoDaddy Poynt Smart Terminal.
    open printer latch
  2. Unwrap a printer roll and insert it in the compartment with the paper rolling down from the top and the end of the roll facing away from the compartment.
    insert printer roll
  3. Close the latch.
  4. To print a test receipt:
    1. Tap Settings on the second page of the home screen.
    2. Tap Accessory.
    3. Under Printer, tap Test Printer.
    4. Tap Print Test.
    5. If the test receipt prints successfully, tap Yes. If the receipt didn’t print, tap No to manage your printer settings.

Load a roll of thermal printer paper into your GoDaddy Smart Terminal Flex.

  1. Open the paper roll cover at the top of the device.
  2. Insert the paper roll into the compartment and pull the roll until about two inches of paper extends from the top of the device.
    receipt paper
  3. Hold the end of the paper and close the lid cover until you hear a "click."
  4. Remove the excess paper by tearing along the serrated edge.
    reciept closed loaded
  5. To print a test receipt:
    1. Tap Settings on the second page of the home screen.
    2. Tap Accessory.
    3. Under Printer, tap Test Printer.
    4. Tap Print Test.
    5. If the test receipt prints successfully, tap Yes. If the receipt didn’t print, tap No to manage your printer settings.

More info

Share this article