Fix Web Hosting (cPanel) email not working

Here is a series of steps you can take to troubleshoot and solve Web Hosting (cPanel) email issues. We recommend following these steps in order for efficient troubleshooting.

1. Check DNS

Check your domain's nameservers to see where your DNS is hosted. Then, make sure your DNS is configured to your Web Hosting (cPanel). If your:

• MX record is not configured to your Web Hosting (cPanel): Your email might actually be hosted at a third-party company, in which case you'll want to contact the third-party company for assistance. Or, if you plan to use email through Web Hosting (cPanel), you can edit your MX record and configure it to your Web Hosting (cPanel).
• MX record is configured to your Web Hosting (cPanel): Continue troubleshooting by checking webmail.

2. Check webmail

Open webmail, sign in to an email account that is having issues, and then check if you are able to send and receive email using webmail. If you:

• Can send and receive email: The email server is working properly, and you can continue troubleshooting by checking your email client settings.
• Can send but not receive email: Check DNS, or try adjusting the email routing settings in cPanel.
• Can receive but not send email: Contact us, and we can take a closer look at your server.

3. Check your email client settings

Open your email client settings (for example, Apple Mail, Outlook, or Thunderbird) and confirm that they match the typical settings for configuring mail clients for cPanel email. If you've configured your email client using IMAP, it can also be helpful to remove and re-add your email account to the email client.

More Info

• If you've tried these steps and are still experiencing email issues, contact us for further assistance.
• Send form mail using an SMTP relay server