Complaints or feedback about GoDaddy Payments
We’re happy that you’ve chosen to use GoDaddy Payments as your payment processor, and we want you to be happy about it, too. We’re committed to giving you the best possible service, but sometimes things can go wrong – and if that happens, we want to hear from you.
Reporting general issues, questions or feedback
If you have any issues, complaints or questions about GoDaddy Payments, please contact us for assistance. Our GoDaddy Guides are here to help.
To help us resolve your problem quickly, please have the following info handy:
- Your name
- The email address and phone number where you can be contacted
- The business name (DBA Name in your Dashboard settings) associated with your GoDaddy Payments account
- Your Customer Number
- Your Support PIN
- Summary of your issue. We may request additional documentation from you, if applicable.
Our goal is to address any issues as quickly as possible. If we can’t provide an immediate resolution, we’ll send you an acknowledgement by email before investigating and providing you with a final response.
More info
- Need help with a suspended transaction? Learn more about suspended payments and how to resolve them.
- Check out our info about resolving domain disputes.
