Applies to: GoDaddy Smart Terminal Duo, GoDaddy Smart Terminal Flex

GoDaddy Help

Load a roll of printer paper

The GoDaddy Smart Terminal Duo and GoDaddy Smart Terminal Flex are equipped with a built-in thermal printer. Your Smart Terminal comes with printer paper to get you started. You can order additional paper rolls through your GoDaddy Payments Dashboard.

You can also connect a compatible external receipt printer to your GoDaddy Smart Terminal.

Load a roll of thermal printer paper into your Smart Terminal Duo.


  1. Open the latch on the printer compartment of your GoDaddy Smart Terminal Duo.
    open printer latch
  2. Unwrap a printer roll and insert it in the compartment with the paper rolling down from the top and the end of the roll facing away from the compartment.
    insert printer roll
  3. Close the latch.
  4. Print a test receipt:
    1. Tap Settings on the second page of the home screen.
    2. Tap Accessory.
    3. Under Printer, tap Test Printer.
    4. Tap Print Test.
    5. If the test receipt prints successfully, tap Yes. If the receipt didn’t print, tap No to manage your printer settings.

Load a roll of thermal printer paper into your GoDaddy Smart Terminal Flex.

  1. Open the paper roll cover at the top of the device.
  2. Insert the paper roll into the compartment and pull the roll until about two inches of paper extends from the top of the device.
    receipt paper
  3. Hold the end of the paper and close the lid cover until you hear a "click."
  4. Remove the excess paper by tearing along the serrated edge.
    reciept closed loaded
  5. Print a test receipt:
    1. Tap Settings on the second page of the home screen.
    2. Tap Accessory.
    3. Under Printer, tap Test Printer.
    4. Tap Print Test.
    5. If the test receipt prints successfully, tap Yes. If the receipt didn’t print, tap No to manage your printer settings.

The steps below refer to Star Micronics TSP-100 and TSP-143 series external printers. For help with different models, please refer to your printer’s instruction manual or manufacturer.

  1. Press the power button to turn the printer on.
  2. Press the lever next to the paper slot to open the paper roll cover.
    open the paper compartment
  3. Insert the paper roll into the compartment and pull the roll until about 2 inches of paper extends towards the front of the printer.
    load paper into the paper compartment
  4. Press both sides of the printer roll cover down to close the compartment.
    close the paper compartment
  5. Print a test receipt:
    1. Tap Settings on the second page of the home screen.
    2. Tap Accessory.
    3. Under Printer, locate the external printer and tap Test Printer.
    4. Tap Print Test.
    5. If the test receipt prints successfully, tap Yes. If the receipt didn’t print, tap No to manage your printer settings.
Note: If the receipt is blank, the paper roll is likely inserted upside-down. Reload the paper roll so that it’s oriented as shown above and try printing another test receipt.

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